| Q: Are their any setup fees? |
| A: Accel IT Solutions has no setup fees on hosting plans. |
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| Q: How long does it take to setup my account? |
| A: Normally accounts are setup within 24 hours. It can be as fast as a few minutes. |
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| Q: Can I use my account for commercial purposes? |
| A: Yes! |
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| Q: How do I cancel my account? |
| A: Send an Email to support. Include your username and password. |
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| Q: What if I go over my Accounts disk space limit? |
| A: Dont worry, we use a quota system which will not allow you to go over the limit. |
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| Q: I am approaching my monthly bandwidth limit on my account. What will happen if I hit the limit? |
A: You will recieve a warning email on the limit. Our overage charges are £3/GB per month.
If you're concerned please contact support immediately. |
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| Q: Why do my CGI scripts give me errors all the time? |
| A: make sure they are in the cgi-bin and have the correct permissions (755). |
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| Q: How do I create customised error pages for my account? |
| A: When you FTP into your account you will see a directory called 'error_docs' and in there is the html files for each error condition. Edit these to show whatever you like. |
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| Q: What are the UnitedHosting DNS server addresses? |
A: Because we have many servers, the DNS server address depends on the name of the box your account is on. The address you need takes takes the form:
ns1.accel-it.com
ns2.accel-it.com |
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| Q: What is Ensim? |
| A: Ensim is a web based control panel system aimed at making the user more in control of their own hosting/mail accounts. |
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| Q: How do I access my Ensim control panel? |
A: To access control panel you just need to put /admin on the end of your domain.
Example: www.mydomain.com/admin |
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| Q: How can my additional users manage their accounts? |
A: For your additional users to access their control panel they need to put /user on the end of your domain.
Example: www.mydomain.com/user |
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| Q: Where are my website statistics located? |
| A: To access your website statistics you need to login to your site control panel and click the 'webalizer' link. |
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| Q: Can I send and receive email over the web? |
A: Yes you can! To access your webmail account just add /squirrelmail to the end of your domain.
Example: www.mydomain.com/squirrelmail |
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| Q: How can I SSH into my account? |
A: Using an SSH client such as Putty you can SSH to yourdomain.com and login with the following:
username#domain.com and normal password (please note the # not @) |
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| Q: I'm unable to access any of my Ensim control panels, I cannot even see the login screen. What may be wrong? |
| A: You probably have a firewall/router that is blocking access to port 19638. This port must be clear before you can access the control panels. |
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| Q: Where can I find your acceptable use policy or terms of service? |
| A: Our TOS is available here . |
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| Q: I'm having problems SSH'ing into my account. What may be wrong? |
A: Please make sure you're using # symbol for your username and NOT a @ symbol.
Example: username#mydomain.com |
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| Q: How do I contact support if I have a problem? |
| A: Contact us by e-mail or call 0845 226 7872 to recieve support. We have many ways for you to contact us, see the Contact Us section. |
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| Q: What is the path to perl? |
| A: /usr/bin/perl |
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| Q: What is the path to sendmail? |
| A: /usr/sbin/sendmail |
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| Q: My Vbulletin admin page doesnt work, why not? |
A: Ensim takes any address with /admin on the end and loads the control panel.
To access your vbulletin admin area you need to use the full path:
http://domain.com/forum/admin/index.php (with index.php on the end) |
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| Useful addresses related to your account: |
FTP: ftp.yourdomain.com
MAIL: mail.yourdomain.com (same for in & outgoing server)
SSH: yourdomain.com |
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