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» Accel IT Solutions No-Fix-No-Fee Policy

Our No-Fix-No-Fee policy means that if the engineer does not have the necessary technical knowledge or ability to resolve a problem or affect the repair, then there will be no charge.

If the engineer is able to resolve the problem or affect the repair, but is only prevented from doing so because the customer does not possess the required software CD-Rom or Product Key, then the customer will be charged for the engineer's time spent up to that point.

If the engineer is able to resolve the problem or affect the repair, but is only prevented from doing so by the customer requesting the engineer not to go ahead with the work, then the customer will be charged for the engineer's time spent up to that point.

If the engineer provides a clear diagnosis of a failed component and the customer decides not to proceed with it's replacement, then the customer will be charged for the engineer's time spent up to that point.

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